Shipping Policy

True & Co. is committed to getting your order to you as quickly as possible.

Shipping Options

Standard Shipping

$8.99 for orders under $75
FREE on orders of $75 or more (calculated before taxes and after discounts)
Estimated delivery: 3–6 business days

Expedited Shipping

$19.99
Estimated delivery: 2 business days after shipment

We do not currently offer overnight shipping.

Processing Time

Orders are typically processed within 1–2 business days before shipping. During holidays, promotions, or periods of high order volume, processing times may be slightly longer.

Business days are Monday through Friday, excluding the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your delivery.

Shipping Destinations

We currently ship to all 50 U.S. states

At this time, we do not offer international shipping or shipping to U.S. territories.

Shipping Delays

Estimated transit times are provided by the carrier and are not guaranteed. Weather events, carrier delays, holidays, or other circumstances beyond our control may affect delivery timelines.

Lost or Damaged Packages

If your package arrives damaged, please contact us at support@trueandco.com within 30 days of delivery. Please include your order number, a description of the damage, and photos if possible. We'll work with you to investigate the issue and determine the best resolution.

If your package is lost, missing, or marked as delivered but not received, please contact us at support@trueandco.com within 14 days of the expected delivery date. We will work with the carrier to investigate. True & Co. is not responsible for packages confirmed as delivered to the address provided at checkout, but we will assist with filing a carrier claim where applicable.

Incorrect Shipping Address

Please review your shipping information carefully before placing your order. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

If you notice an error immediately after placing your order, contact us as soon as possible. While we'll do our best to update the address before shipment, we cannot guarantee changes once an order has begun processing.

Order Cancellations

If you need to cancel an order, please contact us at support@trueandco.com as soon as possible. We will do our best accommodate cancellations for orders that have not yet been shipped. Once an order has shipped, it cannot be cancelled, but you may return it in accordance with our Return Policy.