Return Policy

Return & Refund Policy

We want you to love every purchase from True&Co.

If something isn't quite right, we're here to help.

Return Window

Items purchased on Trueandco.com may be returned or exchanged within 30 days of the original purchase date.

Return Eligibility

To be eligible for a return or exchange, merchandise must:

  • Be unworn and unwashed

  • Have all original tags attached

  • Be in its original condition

  • Not be marked as Final Sale

Items that do not meet these requirements may not be accepted.

Return Shipping

Returns submitted through our online return portal are subject to a $7 return shipping fee, which will be deducted from your refund.

Submit your return here: https://trueandco.loopreturns.com/#/

Please note: If you purchased Loop Return Coverage at checkout, your return shipping is free, and no return shipping fee will be deducted.

Exchanges

Need a different size or color? Eligible items can be exchanged through our online returns portal here within 30 days of purchase, subject to product availability.

Exchanges are also subject to the $7 return shipping & handling fee. 

Refunds

Once your returned item is received and inspected, we'll notify you if your return has been approved.

If approved, your refund will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear on your statement.

Original shipping charges are non-refundable unless required by law.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us at support@trueandco.com within 30 days of delivery so we can make it right.

When reaching out, please include:

  • Your order number

  • A description of the issue

  • Photos of the damaged or incorrect item

How to Start a Return

Returns and exchanges can be initiated through our online Loop Returns portal here:

https://trueandco.loopreturns.com/#/

If you need assistance, please contact our Customer Experience team at [support email] and include your order number so we can assist you as quickly as possible.

Additional Information

Ownership and risk of loss transfer to the customer once an order has been handed to the shipping carrier. While we'll gladly help investigate shipping issues whenever possible, claims for lost or damaged shipments may be subject to the carrier's policies.