Return & Refund Policy
We want you to love every purchase from True&Co.
If something isn't quite right, we're here to help.
Return Window
Items purchased on Trueandco.com may be returned or exchanged within 30 days of the original purchase date.
Orders placed between November 1 and December 31 may be returned through January 31 of the following year.
Return Eligibility
To be eligible for a return or exchange, merchandise must:
-
Be unworn and unwashed
-
Have all original tags attached
-
Be in its original condition
Items that do not meet these requirements may not be accepted.
Items purchased at a discount or during a promotional event are eligible for return under the same terms as full-price items, unless marked as Final Sale.
Before shipping any item back, please start a return through our online portal to confirm your item is eligible. Items returned without prior confirmation through the portal may be refused or returned to you at your expense.
Return Shipping
Returns started through our online return portal are subject to a $7 return shipping fee, which will be deducted from your refund.
Submit your return here: https://trueandco.loopreturns.com/#/
Please note: If you purchased Loop Return Coverage at checkout, your return shipping is free, and no return shipping fee will be deducted.
Loop Return Coverage is automatically applied when you start your return through our online portal. No additional documentation is required; your coverage status is verified using your order information.
You are responsible for your return shipment until it is received at our facility. We recommend using a trackable shipping method. True&Co is not responsible for return packages that are lost, stolen, or damaged in transit.
Exchanges
Need a different size or color? Eligible items can be exchanged through our online returns portal here within 30 days of purchase, subject to product availability.
Exchanges are also subject to the $7 return shipping & handling fee.
Refunds
Once your returned item is received and inspected, we'll notify you if your return has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days of our receiving and inspecting your return. Depending on your financial institution, it may take an additional 3–5 business days for the refund to appear on your statement.
Original shipping charges are non-refundable unless required by law.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us at support@trueandco.com within 30 days of delivery so we can make it right.
When reaching out, please include:
-
Your order number
-
A description of the issue
-
Photos of the damaged or incorrect item
Gift Returns
If you received an item as a gift, you may return it for store credit within 30 days of the original purchase date. Please contact us at support@trueandco.com with the order number or gift receipt to start your gift return.
How to Start a Return
Returns and exchanges can be initiated through our online Loop Returns portal here:
https://trueandco.loopreturns.com/#/
If you need assistance, please contact our Customer Experience team at support@trueandco.com and include your order number so we can assist you as quickly as possible.
Additional Information
Title and risk of loss for your order pass to you upon delivery to the shipping carrier.
While we'll gladly help investigate shipping issues whenever possible, claims for lost or damaged shipments may be subject to the carrier's policies.
We reserve the right to limit or refuse returns from customers who exhibit or abusive return behavior.
