Returns

Don't love it? Returns are free and easy.

Returns for orders placed on or after March 12, 2020 must be made within 60 days of the delivery date. In order to process your return, items must be unworn, free of damage, and tags must be attached. All Final Sale items are not eligible for a return, refund, or credit. All returned products must be sent by mail. For a fast and easy returns, mail back the package using the USPS label you printed and we will refund your product purchase price. Returns with no label or incorrect label will delay processing.

To return by mail

If you have a True&Co. account:

  1. Print your return label
    • Sign in and visit My Orders
    • Click 'View Order'
    • Click 'Return'
    • Fill out the return form
    • Click 'Print return label'
  2. Pack your return securely. Affix the return label to the package, making sure no other tracking labels are showing.
  3. Drop off at your closest USPS location.

If you checked out as guest:

  1. Print your return label
    • Visit Order Lookup
    • Enter fields and click 'Track Order'
    • Click 'Return Items'
    • Fill out the return form
    • Click 'Print return label'
  2. Pack your return securely. Affix the return label to the package, making sure no other tracking labels are showing.
  3. Drop off at your closest USPS location.

Credit

You can expect a refund in the same form of payment originally used for purchase, within 30 days of our receiving your returned product. If any portion of your order is paid for with a gift card, that portion of your return will be refunded to your True&Co. account as store credit.

Get the wrong color, item or size?

If we shipped you the wrong item, please email us by clicking Contact Customer Experience Team. It is important that you contact us before returning your item, so that we may assist you.

Can I cancel my order?

After you have clicked 'Place Your Order', you cannot cancel or change your order. Our system is designed to process and ship orders rapidly. Once you receive your order in the mail, simply return any unwanted items by following our Return Instructions.