Open Positions

OWN and CREATE. We are building one of the most intimate and meaningful online shopping experiences ever, starting with the multi-billion dollar women’s lingerie market. Come join us.

We give women a voice in the creation of better products for her. We use the power of data to design, engineer and manufacture a better bra in a smarter way, while improving the bra shopping experience. We've collected over 25 million data points about a woman's body and lifestyle — more fit and consumer data than anyone in the apparel industry.

We are a fun group of women (and men!) hailing from Microsoft, Gap, Levi's, Unilever, Elie Tahari, Nasty Gal, and the Boston Consulting Group. Located in downtown San Francisco with easy access to MUNI, BART, and CalTrain.

Send us your work at jobs@trueandco.com

Acquisition Marketing Manager

Lead our acquisition and performance marketing team that is reinventing the way women buy lingerie.

This is a True&Co. Runway Role. Learn more about the program.

Responsibilities
  • Develop paid advertising strategies, based on analysis of performance data, that increase revenue, customer acquisition and customer retention from advertising on Facebook, Google and other acquisition channels.
  • Build and execute on paid advertising plans (including audience targeting and segmentation, messaging, flighting, budgeting, etc.)
  • Stay up-to-date on knowledge of best practices, strategies, and ad products in paid social channels, including Facebook and Google.
  • Thoroughly understand True&Co.’s goals and key performance indicators
  • Develop and manage execution of customer acquisition and retention campaign testing plans.
  • Collaborate with designers to enable them to deliver creative assets. 
Qualifications
  • 2 - 3 years of customer acquisition digital marketing experience in a direct response business or ROAS campaigns, ecommerce preferred
  • In-depth understanding of Facebook’s paid advertising platform with experience scaling direct response marketing campaigns in a high growth environment
  • Experience using Facebook Power Editor.
  • Knowledge of site optimization tools (Optimizely, etc) and 3rd party bid management tools (Kenshoo, Nanigan’s, etc) for campaign management. Optimization a bonus.
  • Experience with Google Analytics or other web analytics tools
  • Experience as a media/account manager at an agency/PMD
  • Understanding of a strong but fun female-centric voice
  • A finger on the pulse of fashion trends and appreciation for online shopping and cool fashion product
  • Strong analytical and quantitative skills including a great understanding of online marketing metrics and attention to detail
  • Thrives as a multi-tasker in an entrepreneurial, high-energy environment with a clear view of the priorities
  • Exceptional written and verbal communication, planning, and project management skills with individuals at both peer and management levels

Head of Product

Define the future of online shopping, creating elegant, individualized user experiences supported by solid data and operations infrastructure.

Overview

Define the future of online shopping, creating elegant, individualized user experiences supported by solid data and operations infrastructure.

Responsibilities

This position reports directly to the CEO:

  • Translate True&Co.’s overall mission and goals into product strategy, leading both ideation and development of new features and products.
  • Leverage tens of millions of data points about a woman’s body and her life to create amazing shopping experiences and products for women.
  • Drive product development and execute on product plans for on-time launches with engineering, design and operations.
  • Define and analyze metrics that measure success of product initiatives.
  • Build consensus and work with business partners to scope projects efficiently.
  • Execute on user research, A/B testing insight, and market analysis and utilize the insights in product requirements.

Qualifications:
  • 5+ years in a Product Management role with hands-on experience driving product strategy, product definition and prioritization.
  • Direct experience in driving product strategy for ecommerce via a data driven approach leading to measureable results.
  • Strong customer focus, including a love of primary customer research, and bias for action and collaboration.
  • Ability to understand the technical architecture of our algorithm and system.
  • Appreciate and have a good eye for design and elegant, intuitive user experiences while at the same time, have a good understanding of design-performance tradeoffs.
  • Team management experience preferred.
  • Resourceful self-starter with a track-record of driving action and results by working with engineering, marketing, merchandising and customer experience teams.
  • Flexibility to prioritize and manage multiple projects in a fast-paced environment.
  • Love of data – passionate about building and leveraging the power of one of the largest datasets in the world of female body-focused data.
  • Technical background preferred, analytical and quant skills a must
  • Excellent communication and presentation skills.

Product Manager

Define the future of online shopping, creating elegant, individualized user experiences supported by solid data and operations infrastructure.

Responsibilities

This position reports directly to the CEO:

  • Translate True&Co.’s overall mission and goals into product strategy, leading both ideation and development of new features and products.
  • Leverage tens of millions of data points about a woman’s body and her life to create amazing shopping experiences and products for women.
  • Drive product development and execute on product plans for on-time launches with engineering, design and operations.
  • Define and analyze metrics that measure success of product initiatives.
  • Build consensus and work with business partners to scope projects efficiently.
  • Execute on user research, A/B testing insight, and market analysis and utilize the insights in product requirements.

Qualifications:
  • 3+ years in a Product Management role with hands-on experience driving product strategy, product definition and prioritization.
  • Strong customer focus, including a love of primary customer research, and bias for action and collaboration.
  • Appreciate and have a good eye for design and elegant, intuitive user experiences while at the same time, have a good understanding of design-performance tradeoffs.
  • Resourceful self-starter with a track-record of driving action and results by working with engineering, marketing, merchandising and customer experience teams.
  • Flexibility to prioritize and manage multiple projects in a fast-paced environment.
  • Love of data – passionate about building and leveraging the power of one of the largest datasets in the world of female body-focused data.
  • Technical background preferred, analytical and quantitative skills a must.
  • Excellent communication and presentation skills.
  • Ability to thrive in a fun, fast-paced start-up environment.
  • Work closely with design, engineering, marketing and other business users to launch great products that customers love.
  • eCommerce experience is strongly desired.

Software Engineer

How can a Ruby on Rails engineer help customers find clothes online that really, truly fit? At True&Co, we are building one of the most meaningful online shopping experiences ever.

The Role

Here are a few of the challenges you’ll help us solve:

  • Scaling us up to accommodate millions of users
  • Developing better and more targeted algorithms for our recommendation system
  • Engineering our back end to interface more closely with our inventory system
  • Collaborating with our designers and developers to implement new features
Our ideal candidate:
  • You’ve shipped a couple consumer-facing web applications using modern OO- languages and frameworks.
  • You can demonstrate ownership and longevity of professional projects you’ve built with Ruby on Rails
  • You enjoy architecting and implementing features with JavaScript and JavaScript libraries.
Bonus Points:
  • Experience developing for e-commerce sites (extra bonus points for lifestyle or fashion sites)
  • Experience integrating your app with 3PL or other inventory management systems
  • Experience with configuration management tools like Chef, Puppet or Ansible
  • Experience with MySQL
  • Experience working in an Agile/Scrum environment
What We Offer:
  • Great salary and great benefits
  • Opportunity to be part of something built from the ground up, and with an active, growing customer base
  • Open, collaborative office in SoMa close to CalTrain, MUNI and BART
  • Meaningful equity or stock options

Director of Communications

Deepen consumer and fashion media relationships and invest in initiatives that showcase the True&Co brand to future customers. Build on our successful PR track record and take it to the next level.

This is a True&Co Runway Role. Learn more about the program.

Responsibilities
  • Oversee all public relations and communications activities at True&Co. starting with defining and implement a branding and communications strategy that recognizes our differentiated positioning in the marketplace
  • Manage fashion and business/technology PR agencies by establishing clear messaging, goals and KPIs to measure progress
  • Leverage existing long lead and short lead relationships and invest in building new relationships to secure impactful fashion, consumer and business news stories across key media to drive new member signups and order volume
  • Coordinate press and manage and execute PR events/branding initiatives with external agencies and the marketing team to increase brand awareness and brand equity
Qualifications
  • 7-9 years of agency experience and managing an agency as an in-house publicist
  • Social, energetic and likeable, with a wealth of experience and knowledge within the fashion industry
  • An established and extensive network of consumer and fashion media contacts, with proven experience in securing significant, brand building press coverage
  • Ability to create, develop and build strong relationships internally and externally
  • Extremely organized and scrappy with strong people management skills
  • Outstanding written and verbal communication skills and ability to influence leaders in our organization
  • Excellent brand storyteller who understands ecommerce and our technology

Senior Operations & Customer Experience Manager

Head up our Customer Experience team and manage operations. Be the voice of the customer to the company, and the voice of the company to the customer.

Overview

As the first line of contact with customers you should be quick on your feet, highly flexible and willing to tackle all customer issues as they arise. The ideal candidate loves interacting with people and is eager to learn in a fast-paced startup environment.

We’re looking for a proficient, driven, and well-spoken leader to head up our Customer Experience team and manage operations.

The right person will be comfortable in an 'all hands on deck' environment, loves solving people problems and can thrive in a startup culture. You’re also passionate about building a world-class support team.

Responsibilities
  • Provide employees with the tools, training, and the necessary guidance to thrive.
  • Ensure high degree of customer satisfaction.
  • Oversee and manage our various support processes ensuring continued efficient handling of tickets.
  • Collaborate with cross functional teams to provide exceptional customer experience.
  • Maintain a growing knowledge base to assist in training and provide a resource for continued learning.
  • Be an example to your team and coworkers, encouraging their growth and progression as people and as professionals.
  • Implement procedures & systems to scale for rapid growth.
  • Manage day-to-day operations and logistics.
Desired Skills and Experience
  • Proven track record of exceeding KPI goals
  • Excellent in both strategic and tactical operations
  • Enjoyment from delivering happiness
  • Startup DNA: Highly collaborative, self-starter, proactive, always interested in learning
  • Strong relationship building skills and a clear communicator
  • Proven ability to hire and manage a highly productive and engaged team
  • Ability to thrive in a fast-moving environment
  • Ability to manage multiple priorities and tasks simultaneously
  • 3+ years experience in a previous Customer Support Management and / or Operations role

Customer Experience Representative

Be the voice of the customer to the company, and the voice of the company to the customer.

As the first line of contact with customers you should be quick on your feet, highly flexible and willing to tackle all customer issues as they arise. The ideal candidate loves interacting with people and is eager to learn in a fast-paced startup environment.

Responsibilities:
  • Deliver exceptional customer support for existing and new customers by email, phone and social media
  • Master internal systems and learn existing and new product front to back to efficiently help customers
  • Track, report and follow-up on bugs and product issues
  • Represent the customer to the team, offering suggestions for improvement to the customer experience
  • Work closely with the warehouse team to track and tackle issues as they arise
Qualifications:
  • Superior communication skills
  • Self-starter, eager to learn
  • Ability to multi-task and high attention to detail
  • Excellent with follow-up and meeting deadlines
  • Ability to adapt to new situations and think on your feet
  • Passionate about helping people
  • Positive attitude
  • Previous customer support experience preferred

To apply please complete our application.

Director of Sourcing and Production

Lead Sourcing and Production functions to deliver beautiful high quality product designed by women for women.

Responsibilities:
  • Own product development pipeline and execute against Go To Market and T&A calendar for on-time delivery.
  • Working with Design and Merchandising to understand design intent and merchandising strategy for each season, securing appropriate production with vendors.
  • Understand vendor capabilities in order to best advise Design and Merchandising partners on product options and decisions.
  • Oversee all development activities from pre-proto requests including attend concept meetings to understand design intention and tone for season; anticipate needs to develop successful product strategies based on Design's vision.
  • Support seasonal sourcing initiatives and support development of seasonal sourcing plan.
  • Lead projects within Pre-Production that support the brands evolving growth strategies and category.
  • Effectively manage calendar for all product development activities; collaborate with key partners to drive product and sourcing dates; manage execution of calendar deliverables across all teams; seek opportunities to optimize process; oversee pre-production approval process and monitor time and action. Must be very organized and detailed to effectively follow up on preproduction approvals.
  • Manage execution and timing of samples including coordinate sample allocation.
  • Develop standards for ratios of development to adoption; early development approval and options.
  • Source and onboard new vendors.
Qualifications:
  • 8+ years of pre-production, product development and/or sourcing experience within the intimate apparel industry.
  • Solid understanding of intimate apparel components/construction to aid in problem solving and advice.
  • Prior experience working in vertical retail and/or specialty retail environment required.
  • Prior in-house experience with factories and/or related manufacturing environment preferred.
  • Excellent communication and leadership skills with an ability to influence partners and drive for results.
  • Demonstrated decision-making and problem solving skills.
  • Superior analytical and project management skills.
  • Strong understanding of brand sourcing strategy.
  • Solid understanding of manufacturing in order to assess vendor capability/potential.
  • Ability to translate Design and Merchandising vision into Product Development plans.
  • Ability to provide clear direction for Product Development on component/material pricing structure.
  • Detailed understanding of product cost.
  • Excellent creative problem solving and decision making skills.
  • Ability to anticipate, be proactive and partner to arrive at viable solutions.
  • Proven success in managing and developing teams.
  • Travel - (includes domestic and international travel).

Senior Merchandise Planner

Lead and mentor a growing merchandise planning team to spot trends in the business and deliver the right product at the right time to our customers.

Responsibilities

As the senior planner you will partner with the Head of Merchandise Operations to:

  • Manage category assortment plans, demand, and inventory plan that will achieve financial goals
  • Pre-season and Monthly In-season style level forecasts – drives inventory investment
  • Develop and Identify key concepts, key items to ensure assortment and investments are market relevant
  • Present high-level hindsight to Senior Leadership
  • Partner with cross-functional teams with Customer Interface, Design, and Marketing to feature styles and stories, promos and markdowns aligned with the brand.
  • Lead and manage direct reports, coaching and training to meet all deliverables and drive results.
Qualifications:
  • 5 years planning experience preferred
  • Strong analytical skills
  • Financial and Business Acumen; ability to evaluate financial and business indicators and translate them into actionable strategies, Retail Math
  • High level of comfort working in excel tools
  • Demonstrated self-starter, independent, organizational agility in a fast paced environment
  • Project management or special initiative leadership experience
  • Experience managing an individual or team

Fit Technical Designer

Delight our customers by ensuring flawless fit design and execution for our private label intimates product line.

This is a True&Co. Runway Role. Learn more about the program.

Responsibilities

As the technical designer you will partner with the Merchandise and Design team to:

  • Execute design and fit intent into bulk production while maintaining brand standards.
  • Collaborate with business partners to obtain clear direction and consensus on design aesthetic, fit intent and construction
  • Lead fit session on live model or mannequin, work with Designer to achieve aesthetic, communicate fit & balance corrections to participants
  • Effectively communicate fit intent, balance and construction to vendors via fit notes, diagrams, digital photos or directly onto pattern.
  • Evaluate garment to determine compliance of spec, construction, and fit intent.
  • Identify potential production, quality and costing issues and make appropriate recommendations while maintaining design and fit intent.
  • Ensure size and fit consistency within product category
  • Track and manage workflow and ensure deadlines are met
Qualifications:
  • Expertise in patternmaking including grading, construction and fit for multiple or complex product
  • Knowledge of construction standards and manufacturing methods
  • Strong verbal and written communication skills
  • Organizational skills and ability to multi task
  • Ability to proactively trouble shoot and problem solve
  • AA or Certification in Patternmaking, Apparel Manufacturing, Design, or equivalent
  • 5+ years experience in the Apparel Industry including lingerie/intimates patternmaking and construction experience with full knowledge of total production timeline